Tessa Spring

Tessa Spring: Privacy policy


Last updated: September 2025

At Tessa Spring, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information, and your rights under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to the terms outlined in this policy. This applies to all current and future services provided by Tessa Spring, including but not limited to property and home-related services, coaching, wellbeing support, and research or writing services.

1. Who We Are

Tessa Spring is the trading name of a sole trader business providing services to support wellbeing and life transitions. She is registered with the Information Commissioner’s Office (ICO) as a data controller (registration number: ZB995866) and provides regulated property buying services under HMRC Anti-Money Laundering supervision (AML registration number: XDML00000208737).

Contact details:
Email: tessaspringhome@gmail.com
Phone: 07445 287 307
Website: www.tessaspring.co.uk

2. What Information We Collect

We may collect and process the following types of information:

  • Personal details: Your name, address, email address, phone number, and date of birth.
  • Service-related information: Details you share in the context of coaching, yoga sessions, interviews for writing services, or home finding/moving support.
  • Booking and payment data: Payment information (handled securely via third-party processors), your booking history, and invoice records.
  • Website usage data: Information about how you use our website and services, including correspondence and enquiry details.

We do not collect special category data unless you choose to share it (e.g., health information for yoga or coaching participation), and it will only be used with your explicit consent and handled with care and confidentiality.

3. How We Use Your Information

We use your personal data to:

  • Deliver and manage the services you have booked.
  • Communicate with you about appointments, enquiries, or updates.
  • Maintain records for tax, accounting, and regulatory compliance.
  • Personalise your experience and improve our services.
  • Fulfil legal obligations (e.g., Anti-Money Laundering requirements when applicable).

We do not use your data for automated decision-making or profiling.

4. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

  • Contractual necessity: To deliver the services you have requested.
  • Consent: For optional communications (e.g., newsletters) or sensitive data you provide.
  • Legal obligation: To comply with legal requirements, such as AML and taxation rules.
  • Legitimate interest: To operate our business efficiently and support your experience, where your rights do not override these interests.

5. How We Store Your Information

Your data is stored securely:

  • Electronically on encrypted devices or secure cloud services.
  • Physically, only when necessary, in locked storage. Physical documents may be scanned and stored digitally, with originals securely destroyed unless required for legal reasons.

We retain client data for up to 6 years from our last interaction, or longer where legally required (e.g., AML compliance). After this, data will be deleted or anonymised.

6. Sharing Your Information

We do not sell or share your personal information for marketing purposes.

We may share data with:

  • Trusted third-party service providers, such as booking platforms (e.g., Setmore), payment processors (e.g., Stripe), or email software (e.g., MailerLite), strictly for service delivery and under data protection agreements.
  • Property professionals (e.g., estate agents, solicitors, surveyors) as part of home finding/moving support — only with your knowledge and consent.
  • Authorities or regulators if required by law.

All data sharing is done with confidentiality and respect for your privacy.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data (where there is no overriding legal reason to retain it).
  • Object to or restrict certain uses of your data.
  • Withdraw consent where processing is based on it.
  • Lodge a complaint with the Information Commissioner’s Office (ICO):
    www.ico.org.uk

8. Contact Us

If you have any questions about this policy or how your data is handled, please get in touch:

Email: tessaspringhome@gmail.com
Phone: 07445 287 307
Website: www.tessaspring.co.uk

Tessa Spring is registered with the Information Commissioner’s Office (ICO) as a data controller (registration number: ZB995866) and provides regulated property buying services under HMRC Anti-Money Laundering supervision (AML registration number: XDML00000208737).

You also have the right to lodge a complaint with the ICO if you believe your data has been mishandled: www.ico.org.uk

9. Updates to This Policy

We may occasionally update this policy to reflect changes in the law or our services. The latest version will always be available on our website.