Tessa Spring

Tessa Spring – Booking & Cancellation Policy

Tessa Spring – Booking & Cancellation Policy

This policy applies to all sessions, packages, and events offered by Tessa Spring, including but not limited to: yoga, wellbeing and transitions support, as well as wider community health and prevention work. By booking a service, you confirm that you have read and accepted our Terms & Conditions and Privacy Policy, available on our website.

Booking Policy

  • Bookings can be made via our booking platform, email, or direct arrangement.
  • Spaces for group sessions are limited and offered on a first-come, first-served basis.
  • Full payment is required in advance unless otherwise confirmed in writing.
  • Your booking is confirmed once payment is received (or an alternative arrangement is agreed) and constitutes acceptance of our policies.

Block Bookings (e.g., Yoga Class Passes)

  • Discounted rates may apply for block bookings.
  • Full payment is required upfront to secure your place.
  • You may cancel a block booking for a full refund if you provide at least 72 hours’ notice before the start of the first session.
  • Cancellations made with less than 72 hours’ notice are non-refundable, unless we are able to fill your space or in exceptional circumstances at our discretion.
  • Missed sessions within a block are non-refundable and non-transferable, unless agreed in advance.

Single Session Cancellation & Refunds

  • To cancel or reschedule a single session, please give at least 72 hours’ notice to receive a full refund or credit.
  • Cancellations with less than 72 hours’ notice are non-refundable and non-transferable, except in exceptional cases at our discretion.
  • If you can no longer attend, you may offer your place to someone else. Please notify us of any substitutions in advance.
  • Rescheduling is sometimes possible if requested with sufficient notice and subject to availability.

Missed Sessions

  • No refunds or credits will be issued for missed sessions without prior notice.
  • If we cancel a session (e.g., due to illness or emergency), you will be offered a full refund or the option to reschedule.

Workshops & Special Events

  • Some events may have different cancellation terms, which will be clearly stated at the time of booking.
  • Please review individual event descriptions carefully.

Cooling-Off Period (Consumer Rights)

  • If you book online or remotely (e.g., via our website or by phone), you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013.
  • If the service begins during the 14-day period and has already started, this right may be waived.
  • This policy does not affect your statutory rights under UK consumer law.

If you have any questions or would like to discuss anything before booking, please get in touch. We’re here to support you with care and clarity.